10
оставил(а) отзыв в ноябре 2024.
Hotel Evsen took responsibility upon themselves to find a transfer from airport last minute, and did not charge me for it, as they have understood the problem I was facing.
Didn't like that Ostrovok website indicated "transfer from airport" as part of the booking offer, however no transfer was arranged. When I called them about it - they said that "transfer is an added service" and requires "additional payment", and they are not responsible for my misunderstanding, even though it is very clear that when booking through "Ostrovok", the hotels which offer "transfer as additional service" have "Additional" listed under the description of "transfer service", and clearly indicate "Additional Fees Apply" for this service. I have booked Evsen after filtering for hotels which offer "Free Breakfast" and "transfer" as part of the booking. Having to worry about not having a transfer arranged right before my arrival was a very bad experience.

















